Support and Help Channels

  • 1 hour ticket response time
  • A 60 mins Inquiry Reply Guarantee

  • Our group of qualified professionals will do their best to answer to your assistance needs within about 1 hour. If, however, the problem you have encountered needs the assistance of our Admin =Department,= we will address the ticket to the administrator on shift and will submit a reply to inform you.

  • Top quality support service
  • Expert Tech Assistance Service

  • We give you 24/7 technical assistance by using a super–fast ticket system included in your Control Panel. You could email us all the time about any of the packages that come pre–configured on the virtual server, including the selected Operating System, the server administration panel and our custom made Online Control Panel.

  • Intuitive help center
  • A Descriptive Help Section

  • In the Online Control Panel that will come 100% free with the virtual server, you will find an informative Help zone, consisting of all that you should be informed about when monitoring your web–sites and apps. We have added a wide array of how–to articles and video guides that demonstrate the standard website managing tasks in an easy to comprehend fashion.