1 hour ticket response
We are devoted to providing a rapid and adequate response to each client support ticket sent by a customer. Our proficient tech support team members will review your query and will think of the most efficient option. We offer a 1–hour response time guarantee for all support tickets. Actually, the average support ticket response time has proven to be 20 minutes.
An Outstanding Help Desk Service
Our tech support team representatives possess considerable experience in the Linux cloud hosting packages business and are knowledgeable enough to deliver a prompt answer to your problem. If, however, the situation at hand is not within the competency of a support technician, the ticket will be forwarded to a developer or admin for additional investigation.
A User–Friendly Help Section
Integrated into the Online Control Panel is an easy–to–browse Help Center, which features various sources of information. You can search through a frequently updated knowledge base featuring web hosting account management articles and website management articles, check out the step–by–step video tutorials or browse the F.A.Q. database.