Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • The Help Center incorporated into our Online Control Panel features a selection of help articles and commonly asked questions. Aimed at fixing any common problem that you may possibly run into, they are written by our support team of capable technicians.

  • Top quality support service
  • Tutorial Video Clips

  • For those of you who’d like to find out how to remedy a typically encountered problem by watching a tutorial video clip, we have added a compilation of video tutorials to our Online Control Panel. All the instructional video clips are very short and easy to comprehend. They offer you visual demonstrations of various site administration operations.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Guarantee

  • We back up all semi–dedicated servers with a 24x7x365 help desk service and a sixty–minute support ticket response time guarantee. Our accomplished support engineers will be available to you 24x7 to attend to your enquiries and to resolve any problem that you may face. Simply submit a technical support ticket from the Help section and we will get back to you extremely quickly.