Tech Support Channels
A 1–Hour Support Ticket Response Time Guarantee
We offer a 60–minute response time warranty for each ticket or email that you submit to our tech support team. We’ll quickly reply to all general inquiries and forward right away the issue to our admins in case any further assistance is required. If you order the Admin Services package, we’ll execute any of the included server management tasks at a time that has been discussed with you upfront.
An Excellent Help Desk Service
Should you require any assistance while working with our Online Control Panel or with any of the applications that we’ve installed on the server for you, do get in touch with our customer support team at any time through the ticketing system. Furthermore, if you require assistance administering your dedicated hosting server, you can order the Admin Services package, which includes weekly Operating System updates, troubleshooting and software installation procedures, server monitoring and restarting services, backup hard disk drive space, etcetera.
A User–Friendly Help Section
Our Online Control Panel is installed by default for every Linux dedicated servers hosting package. Among its functions is a rather time and effort–saving integrated knowledgebase that will guide you step by step on all the actions that you can carry out. The majority of educational articles also video versions that show all the tasks that you can perform in a very illustrative way. You will find the educational articles and the video tutorials in the upper right corner of each section of the Online Control Panel.