The support that you will receive from your cloud hosting company is very important, regardless of whether you have pre-sales questions and you are not a customer yet, or you have a technical trouble with a current account. Prompt and correct information regarding a question or a problem can save you lots of time and efforts, not mentioning that this is generally a sign that you're ordering from an actual website hosting supplier and not from a reseller. If you acquire a hosting account via a company that doesn't own its servers and it cannot access them directly, it's likely that you will wait for a few days to get a reply to any kind of query, therefore your websites may stay offline for quite some time. Alternatively, a company that provides different options for communication and has a support team that is available all the time can assist you right away and help you minimize or entirely avoid any kind of downtime and possible losses.
24/7 Customer Support in Cloud Hosting
Our Linux cloud hosting packages
include 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our website hosting services well before you make a purchase or you're an existing client and you have a question or some issue, you can contact us at any time, including weekends and holidays. We have multiple channels to get in touch with us - a couple of telephone lines around the globe for your convenience and live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more complex matters or any troubles which need longer time to investigate and deal with. In contrast to various other website hosting providers, our trouble tickets feature a warranted maximum reply time of just one hour, thus regardless of what the trouble is, it'll be resolved timely and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You are able to try out our support services even before you purchase a semi-dedicated server
account from us since we have phone and live chat support for billing, pre-sales and general queries. Our representatives will help you pick the best package or supply you with details about our servers, to check whether the system requirements for your sites are met. If you are a current client, you can also contact us through electronic mail or via our ticketing system, which can be accessed through the Hepsia hosting Control Panel. We guarantee that any time you use any of these 2 methods of contact, you'll get a response within no more than 1 hour and that’s 24/7, including weekends and official holidays. If you have used the web hosting services of other suppliers, even big ones, you will be able to compare the response time as it usually takes a whole day for them to take care of a ticket.
24/7 Customer Support in VPS Hosting
If you buy a virtual private server
from our company, you'll be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have several local phone numbers in the U.S.A., the United Kingdom and Australia plus a live chat service. When you are a current customer and you want help with a technical issue which requires additional time to investigate or resolve, you can open a ticket from your billing account or you'll be able to send an e-mail and we'll handle the issue and send you an answer within the hour. The reply time is warranted 24/7, which includes holidays and weekends, however for the majority of problems it takes no more than half an hour to receive assistance. The support service covers your VPS plus all of the pre-installed software it comes with, so in case you'd like to have help with third-party apps, you will be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to have timely support in general, let alone if you manage a whole server, that's why each and every dedicated server
that we supply features 24/7 support with 1-hour answer time guarantee whatever the matter. This service is cost-free for any kind of problems with the server or the software that was installed by our admins through the setup, which means that you'll be able to contact us as many times as you need, even during holidays. You can either open a support ticket from the billing area or you can send an e-mail message, and the actual answer time for both rarely surpasses 30 minutes since we have admins available round the clock. In case you need general info about our servers or you have any kind of billing question/issue, you can also call one of the local phone numbers that we have on 3 different continents or you can employ our live chat service and talk to an agent online. For third-party software support, we provide a Managed Services upgrade, that you're able to include to your server package through the billing Control Panel.