If you have ever had a cloud hosting account before or you've dealt with any other online service, you probably know from your own experience that for a lot of things it is better to consult with a live person on the telephone rather than exchange tickets or e-mail messages. In order to find out more about a service before you purchase it or if something small-scale should be done, for example, it will be easier and faster to get it done in real time. When you're able to speak with representatives by phone, it is also very likely that you are using the services of a real website hosting supplier, not a reseller. The type of support that you can get over the telephone may differ between different companies - from standard matters to professional tech support. Generally the majority of providers offer pre-sales assistance and first level telephone support, while more complex technical issues are handled through electronic mail and tickets.
Phone Support in Cloud Hosting
We believe that having the option to consult with a live agent is very important, so we have 3 support lines globally (USA, UK and Australia) and you will be able to get in touch with us on the phone for fourteen hours a day. In case you consider acquiring one of our Linux cloud hosting packages, for example, you're able to give us a call and find more about our solutions before placing your order in order to make sure that we meet all system requirements for your websites. After the purchase, you'll be able to call us about all of the sales or billing troubles you may have, or get any kind of general or basic tech info you need. We have aimed to find the balance between telephone and ticket support, so for solely technical matters you will have to use the ticketing system, which will make it easier to keep track of the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
Every time you need more info regarding the Linux semi-dedicated hosting that we supply, you have the option to call any of the three support lines we have around the world - in the United States of America, the United Kingdom and Australia. Thus, you are able to check in advance whether our solutions are suitable for your websites. If you are already our customer and you own a semi-dedicated account, you can get in touch with us on the phone for fourteen hours every day about any billing or basic issues. For entirely technical matters you'll need to employ our ticketing system in order to communicate with our technical support since someproblems just require longer time to be dealt with, but we can help you over the phone with lots of minor technical problems as well, saving you the time and efforts.