If you’ve ever got any enquiries with regards to your web hosting plan or you experience a problem with your websites, you’ll need to get in touch with the hosting company’s customer support team. It may not matter how fast they’ll reply if you’ve got a question of a generic nature, but an issue like an unsuccessful application update, for example, may lead to your site becoming broken or invisible on the World Wide Web. And the longer you wait for the support team to lend you a helping hand, the longer the website will be down. In case you offer services or goods online, any downtime will affect your website adversely and you can lose current or prospective clients. Lots of hosting providers, particularly resellers, handle trouble tickets and e-mails within twenty four hours, but in the digital age that is way too long, since customers will scarcely ever come back to a website that’s not functioning properly for a lengthy interval.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max reply time for any customer support ticket that you submit or any e-mail that you send is just sixty minutes, even if you contact us during weekends and official holidays. Whatever the nature of your query or issue may be, we’ll lend you a hand straight away and will supply you with the necessary information to solve any problem with your sites. The real reaction time normally doesn’t exceed 15 to 20 minutes, so you can just forget about waiting around for hours and hours on end to get a problem solved or what is even worse than that – waiting around a whole day only to get a reply that more info is required while nothing’s solved. We’ll offer you assistance in no time as we realize just how expensive time can be in the dynamic electronic age. The one-hour response guarantee applies to any billing or technical query that you may have relating to our Linux cloud hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from our company, you can take full advantage of our extremely fast support service. You’ll receive an answer to any ticket submitted via the hosting Control Panel or e-mail sent to our client and tech support team in no more than one hour. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. It often takes significantly less time to examine and sort out a problem. We will give you more information if the solution entails something that has to be done on your end. In case you touch base with us during legal holidays or weekends, the response time will be the same and considering the fact that our support team will be at your disposal 24x7, you will get timely help for virtually any general, billing or technical issue regardless of what time it is.