If your hosting provider supplies live chat support, you can talk with a representative live and learn helpful information or get an issue resolved timely. The key advantage of using chat rather than calling to consult with a live person is that you'll need just a computer with access to the world wide web, so that you won't pay any charges in the event that you are in another country or state. What's more, it will be easier to copy and paste data for example domain names, usernames or error messages in other words details which are sometimes hard to give to the other party on the phone. The live chat is also a faster solution to contact the hosting supplier's support crew in comparison to using a ticketing system. Last, but not least, in the event that some problem needs a little more time to be resolved, you'll be able to do something different while you wait for support on the live chat, so you won't lose time - something that is impossible when you are on the phone.