There are several ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll always find regardless of which company you opt for is a ticketing system. It’s the easiest means of correspondence for several reasons. If no client service team member is free at the moment and they are all engaged, a phone call may not be answered, but a ticket will always be received. Also, you can copy ‘n’ paste extensive pieces of info without having to worry about typing mistakes, and if a given problem needs more time to be resolved or a number of replies must be exchanged, all the info will be in the exact same location, so each party can always follow the steps taken by the other one. The downside of using tickets to contact your web hosting provider is that they’re often separate from the web hosting platform, which implies that if you need to provide information or to follow directions, you will have to use at least 2 separate systems and this number can grow if you wish to manage several domain names. Furthermore, many hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting for an answer.