There are several ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll always find regardless of which company you opt for is a ticketing system. It’s the easiest means of correspondence for several reasons. If no client service team member is free at the moment and they are all engaged, a phone call may not be answered, but a ticket will always be received. Also, you can copy ‘n’ paste extensive pieces of info without having to worry about typing mistakes, and if a given problem needs more time to be resolved or a number of replies must be exchanged, all the info will be in the exact same location, so each party can always follow the steps taken by the other one. The downside of using tickets to contact your web hosting provider is that they’re often separate from the web hosting platform, which implies that if you need to provide information or to follow directions, you will have to use at least 2 separate systems and this number can grow if you wish to manage several domain names. Furthermore, many hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting for an answer.
Integrated Ticketing System in Cloud Hosting
In contrast with what you may find with numerous other hosting companies, the trouble ticket system that we are using with our Linux cloud hosting packages is an essential part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not need to remember several sign-on credentials, since you’ll be able to manage both your tickets and the hosting account itself in one location. So, if you’ve got a question or bump into a complication, you can contact our help desk support team right away. Our ticketing system offers an intelligent search mechanism. This means that even if you have sent a huge number of tickets over the years, you’ll be able to track down the one that you want easily. Furthermore, you can see knowledge base guidelines for resolving commonly confronted issues.
Integrated Ticketing System in Semi-dedicated Hosting
If you have opened a semi-dedicated server account with our company and you would like to contact our customer support staff members, you will be able to post a ticket straight from your Hepsia hosting Control Panel instead of using an entirely different help desk support platform as you will have to do with the vast majority of web hosting companies on the market. Our integrated ticketing system will enable you to open a new ticket without any difficulties and to browse through older tickets using an intelligent search filter. You’ll also be able to browse the relevant knowledgebase articles that our system will present you with on the basis of the problem category that you choose for your new ticket. You can accomplish all these operations without logging out of your Control Panel at any time, which implies that if you bump into any complication or have an enquiry, you can touch base with our support engineers and fix the specific issue in no more than an hour through one platform.